FAQ
How will I receive my log-in information?
I have never used European Profile before. What do I need to consider?
I have forgotten my password. What do I have to do?
How many people does the database contain?
Which technical prerequisites are required to use the database?
I no longer wish to be informed when adding someone new to my monitoring list. How do I switch off this function?
How do I choose the format of the e-mails?
How do I change the e-mail account the monitoring news and amendment e-mails are sent to?
How can I change the settings for my results list?
How can I save a specific filter?
How can I activate a saved filter?
How can I delete a filter?
Can I rename my filter at a later point?
Can I save search results in my database?
Can I delete a group?
What do I have to do to receive emails on changes regarding a specific person?
Which filter criteria can I use when searching for an individual?
Can I search for a person by their name?
Can I process the data?
How will I receive my log-in information?
Your log-in information consists of a username and a password that are provided by Helios Media sprl on purchase.
top
I have never used European Profile before. What do I need to consider?
You can arrange a meeting with your contact from European Agenda who will come to your office and take you through the different
functions and what they can be used for.
top
I have forgotten my password. What do I have to do?
E-mail us at
profile@europeanagenda.eu or call us at +32 (0)2 219 2990, and we will then be able to send you a new login.
top
How many people does the database contain?
European Profile contains more than 20,000 individuals. A team of twelve is responsible for constantly updating the contacts and
expanding the database.
top
Which technical prerequisites are required to use the database?
The database is browser-based and platform independent and can be installed on different types of computer (PC, Apple), and/or
operating systems (Windows, Linux, MacOSX). To access the data, an up-to-date browser (Internet Explorer5.x, Netscape 6.x,
Firefox 0,8 or similar) and Internet access is required. The European Profile database is accessed at the address
www.europeanprofile.eu and the database can be accessed from any computer. On
the start page you can login to the database with your personal user name and password and the search is carried out online.
top
I no longer wish to be informed when adding someone new to my monitoring list. How do I switch off this function?
The Menu Item
Send Confirmation Mail allows you to switch the confirmation e-mail service on or off. An message is sent to your
e-mail address by default on each new monitoring request but if you do not require a notification you can adjust this by clicking
no.
top
How do I choose the format of the e-mails?
Under the menu item
HTML/TEXT you can choose the format of the monitoring e-mails by clicking on
HTML or
TEXT.
top
How do I change the e-mail account that the monitoring news and amendment e-mails are sent to?
You can insert the desired e-mail address under
settings in the menu.
top
How can I change the settings for my results list?
Under
settings in the menu you can adjust the number of results shown per page and choose whether you would like photographs
and/or addresses to be displayed.
top
How can I save a specific filter?
Run the filter and then click on the menu item
save filter. Insert a name in the description field and then click on
send
request. The filter is now saved and can be run at any time when you click
my filters from the menu.
top
How can I activate a saved filter?
Under
My Filters in the menu, click on the desired filter and confirm with the
apply button. In the list all sets of data that
correspond to the criteria specified in the filter are shown.
top
How can I delete a filter?
Click on
my filters, then on
delete. A pop up window opens in which you need to confirm the erasing procedure.
top
Can I rename my filter at a later point?
Yes. Click on
my filters, then on
rename. A pop up window opens in which you need to confirm the renaming procedure and enter the
new filter name. The renaming procedure is confirmed when you click on the send
request button.
top
Can I save search results in my database?
You can save a specific result list or an individual set of data in
my groups. First create the desired group by clicking
my groups
and then on the field
Create Group. You can now enter the name of the new group in the field
New Group and confirm the name by clicking
the
Create Button. The new group can now be selected in the field
Group. You can create a maximum of 10 groups, although the number of
possible groups may be extended by applying directly to European Profile.
Result lists can be saved under the menu item
save all in the desired group. An individual set of data can be saved by clicking the save button.
top
Can I delete a group?
Yes. Under the menu item
my groups, the group in question can be removed by clicking on
delete.
top
What do I have to do to receive emails on changes regarding a specific person?
The
observe function allows you to be automatically notified about all changes relating to a particular person. To use this function,
display the desired set of data and click the adjoining
observe button. If the set of data has a border, it is already located in
the monitoring list. A cross indicates that you are not observing the data and that you may add it to the monitoring list, whereas
a tick indicates that you are already observing the data. The window that opens up shows a list of all observed names in alphabetical
order. The selected data set is then added to the list and you will receive an e-mail informing you that this has been done. You may
switch this function off under the menu item
setting.
You can also view all search results. To do this click on
observe all. If you only wish to view the first page of your results list,
click on this page. A new window opens up showing your current monitoring list. In addition, you will be able to see the amount of
newly added sets of data. You may modify or remove entries from this list at any time. You can also export individual or all data to
be observed. Notification of alternations in the observed data will be sent by e-mail on a weekly basis.
top
Which filter criteria can I use when searching for an individual?
The search engine allows you to make multiple choices. You may combine
functions,
activities,
tasks,
institutions, and
regional filter
criteria.
Tasks refers to the topics covered by the particular institution, and
activities to the areas of work dealt with by the
specific person.
top
Can I search for a person by their name?
Yes. In the filter
people search you can insert the name of the person your are looking for.
top
Can I process the data?
The
export function makes it possible to export single or several selected sets of data from the database to an Excel file. The
name, first name, gender, title, additional name, functions, institution, and address of the selected individuals' sets of data
will be exported. To do this, select the desired set of data through the
all information button. Click on the
export field in
the newly opened window. Confirm this action in the file-download window. To export single or several sets of data click on
my
groups or
monitoring from the menu items.
top
